... and is rapidly
becoming less and less
service oriented.

• Service stations have been
  replaced by "make-the-customer-
  do-the-work" gas stations.
   
• Banks "make the customer
  do the work" entering data
  and using customer-provided
  paper and ink to get any permanent
  records of their finanical
  transaction and monthly statements.
   
• Grocery stores have replaced
  customer friendly clerks with
  "make-the-customer-do-all-
  the-work" at the checkout.
   
• etc.